Customer Service improvement for APAC region Internet service company
Offline business expands online, integrating payment reminders, overdue notifications, and router metadata.
CLIENT Internet Service Provider Company
Challenge:
A company wants to transition from offline to online operations by creating a website and app for customers to purchase internet plans. They need a system to send WhatsApp messages with payment reminders and overdue notices. Integration of router metadata is also required.
Salesforce Integration
INTEGRATION
The company needs to connect their offline business with an online platform for customers to purchase internet plans.
E-Commerce
Customers can now buy internet plans online, using cash on delivery or online payment through UPI.
Inventory
The company maintains an extensive user database, updating monthly via Excel sheets, including overdue payments.
Customer Success
A system is needed to send WhatsApp messages to users, providing overdue payment details and plan expiration dates.
Outcomes
1Efficient online platform for cash on delivery or online payments.
2Automated WhatsApp messages for overdue payments and plan expiration.
3Website and app for purchasing and renewing internet plans.
4 Integration of metadata for router identification and refundable deposit.
5Streamlined process with API connectivity for user plan renewal.