CLIENT
Singapore fintech products company
The client gave us a unique opportunity to create an efficient sales and customer service solution that would take their operations performance to the next level. With our expertise, we were confident in designing something special for them.
Ensure an entire 360-degree view of the customer from Prospect to support operations
Maintain the highest degree of customer satisfaction in support operations
Move away from existing manual and multiple silo applications
Maintain customer interaction and pipeline with Sales cloud
1Manage entire Sales pipeline with Salesforce sales cloud.
2Automate custom processes with Salesforce flows leading to better turnaround time.
3Manage #5k tickets on a monthly basis
4Effective tickets handling with customers served through a single system.
510 gb+ documentation managed with Salesforce files for better tracking